Shipping policy
shipping locations
At the moment we are only shipping orders to the following countries:
- Australia
- United States of America
- Canada
We have temporarily paused shipping to any other countries not listed above.
If you have any questions on this, please feel free to email us at [email protected]
what orders qualify for free shipping?
australia
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Free shipping on all AUS orders over $40 (excluding wholesale orders).
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For orders under $40, shipping is calculated at checkout.
worldwide
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Free shipping on all international orders over $150 (excluding wholesale orders).
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For orders under $150, shipping is calculated at checkout.
how do you ship plastic-free and carbon-neutral?
Here at theotherstraw, we have a strict plastic-free policy- everything sent out is 100% plastic free. We ask that you kindly reuse or repurpose our packaging. All our shipping materials are recyclable and/or compostable.
All orders are sent carbon-neutral with our courier partner, Sendle.
how long until I will receive my order?
Orders will be processed within 2 business days of being placed. In Australia, they will generally arrive within 4-12 business days.
○New Zealand orders — 5-15 business days
○International orders — 10-20 business days
You will receive an email order notification once your order is on its way with a tracking number.
do you offer international shipping?
Yes, we sure do! This is calculated at check out :)
For all international orders, we also offer free shipping over $150.